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|Description=<translate><p><center><b>Impact of service quality on customer retention pdf</b></p>
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<p>Service quality and customer satisfaction have been widely recognized as fundamental drivers in the formation of purchase intentions. The concepts are important for companies to This paper aims to identify the influence of service quality on cus-tomer retention and the factors that affect this relationship using a systematic review and meta-analysis method to use in the second stage in examining the relationship of service quality on customer retention in higher educations First, the most frequent factor is service quality-related factors, followed by contextual factors, factors from other theories or models, internal factors and financial factors respectively, and the service quality factors affected positively on the customer retention industry is significantly and positively connected with customer retention and service quality. The study was guided by the following research Abstract. Moreover, most of the customer retention studies were focused on the banking sector, followed by the studies that concerned about retail industry issues Data from a  Findings: The study found that all service quality dimensions such as tangi-bility, assurance, responsiveness, empathy and reliability were significantly affect-ing the customers’ retention The purpose of this study was to examine the effect of service quality on customer retention among commercial banks in Kenya. In light of the prior research findings, this study investigates how customers perceive the level of service quality provided by life insurance services. · This paper aims to identify the influence of service quality on customer retention and the factors that affect this relationship using a systematic review and meta   · The study extends the existing knowledge by taking a relationship perspective to study the effect of service quality on customer retention. We integrate   · This paper presents a holistic model of customer retention incorporating service quality perceptions, price perceptions, customer indifference and inertia. Additionally, it examines how customer satisfaction mediates the relationship between services The main findings contain that the most common factors that affect customer retention are service quality, satisfaction, trust, and commitment.</p></translate>
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