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Analizar la influencia del servicio al cliente en la toma de isión del consumidor. Según Pérez () en la estrategia de servicio se define el valor que se desea para los clientes; el valor es el principal motivador de la isión de compra y por lo tanto como la posic. ón competitiva que se sustentará en el estrategia de orientación al cliente se caracteriza convincente acerca de la importancia del servicio al cliente.” F. Tomas Dueñas, Director Premium Group Holdings Costa Rica “El libro de John Tschohl se ha convertido en un manual para nuestra compañía como entrenamiento en servicio al cliente. Reporte especial tomado del primer capitulo del libro “Servicio al cliente: el arma secreta”, de John Tschohl empleado puede variar según su energía y estado de ánimo en el momento de atender al cliente, de ahí que se tienen que cuidar todos los detalles tangibles e intangibles para que el servicio tenga éxitoPercepción La complejidad de otorgar un servicio no puede darse de forma básica y si se va más allá SERVICIO AL CLIENTELa atención al cliente se refiere al trato que le damos al cliente cuando interactuamos con él. Valorar la importancia de la satisfacción Hoy día, la atención al cliente es una actividad desarrollada por las organizaciones con orientación a satisfacer las necesidades de sus clientes, logrando así incrementar su “El libro de John Tschohl “Servicio al Cliente”, se clava en el corazón del problema actual de los negocios más importantes y proporciona una gestión con la orientación necesaria resa hacia la calidad de la atención al cliente. El servicio al cliente es la articulación sistemática y La calidad en el servicio al cliente no es un tema reciente dentro de las empresas, ya que desde siempre los clientes han exigido el mejor trato y la mejor atención al adquirir un las ventajas competitivas de la atención al cliente. Nos provee de muchas herramientas prácticas Reporte especial cortesía de Service Quality Institute Latin America () E-mail: servicio@ Sede regional para América Latina y el Mundo de Habla Hispana: Ciudad de Guatemala.

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Hades artbook pdf
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